As a leading African banking group Stanbic IBTC Bank is focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Their growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture.
To help them drive their success into the future, they are looking for resourceful individuals to join thier dedicated team at their various offices.
They are recruiting to fill the position of:
Job Title: Banker, Business, Enterprise Direct (South West)
Location: Oyo
Job ID: 56597
Job Sector: Banking
To Apply:
Interested and qualified candidates should:
Click here to apply online
Application Deadline: Not Specified.
Job Purpose:
- On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
- Improve customer experience by proactively engaging the customer via telephone / email for more pocket share and to manage and optimize value from a portfolio of SME customers.
Key Responsibilities / Accountabilities:
- Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
- Mine existing customer data to identify expansion and/or additional business opportunities.
- On board new customers – Day 1 welcome call and Day 30 follow up call
- Dormant/ Inactive account reactivation.
- Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring.
- Ensure KYC documentation, BVN and regulatory compliance and control are adhered to.
- Providing a central (information/ query handling) service point for SME customers.
- Ensure all queries from existing and potential customers are effectively and promptly resolved.
- Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers.
- Cross-sell additional products & services to existing customers (during re-active telephone conversations).
- Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc.
Preferred Qualification and Experience:
- First Degree in any relevant discipline.
- Minimum of 2 years of Business Banking Sales experience.
- 0 – 1 Year experience call center experience may be added advantage.
- Minimum of 2 years relevant experience in Banking preferably in relationship / transactional banking.
- Business Assistant experience to the Business Manager is ideal.
- This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
- Experience in Credit origination.
- Previous experience running a small business.
